Patient Service Representative - Days, Part-Time

Southeast Hospital; Mount Auburn (IA); On-site; USD 36,000 - 48,000; Part time

Job summary

Mercy Hospital Southeast is seeking a Patient Service Representative (PSR) for an orthopedic clinic located at 650 S Mount Auburn. The role handles patient check-in, front desk operations, and scheduling, with part-time shifts (days) and a 24-hour week expectation.

Prior clinic or healthcare exposure is preferred, and the incumbent will complete clinic core front desk training post-hire. Minimum qualifications include a high school diploma or equivalent, strong communication, data entry

Qualifications

• Education: High school diploma or equivalent.
• Strong communication and customer service skills.
• Ability to maintain patient confidentiality and accuracy in data entry.

Responsibilities

• Greet patients and visitors and manage check-in.
• Answer phone calls and schedule appointments.
• Maintain patient confidentiality and accurate records.
• Assist with front desk workflows and data entry.
• Collaborate with clinical staff to ensure smooth patient flow.

Skills

Front desk operations

Communication

Data entry

Word processing

Customer service

Privacy compliance

Adaptability

Training attendance

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

MS Office

Job description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details Mercy

• Cape Girardeau, Missouri
• Clinical Support
• Other Professional Non-Clinical
• Regular
• Part-time
• Mercy Hospital Southeast
• JR269131

Job Description

Find your calling at Mercy! The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

• Mercy
• Orthopedic Clinic - 650 S Mount Auburn
• Shift: Days, Part-Time (24 hour weeks)

Minimum Qualifications

• Education: High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

keyword(s): Call Center, PSR