Patient Svc Representative - Full Time (Outpatient Therapy)

Mercy; Edmond (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision coverage

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy is seeking a Patient Service Representative (PSR) to be the first point of contact for patients and visitors. The role focuses on creating a positive, seamless patient experience by coordinating front desk operations and workflows.

Education requirements include a high school diploma or equivalent, with preferred medical office experience. Strong communication, data entry, and customer service skills are essential to succeed in this role and support Mercy’s patient-centered care approach.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills for interacting with patients and visitors.
• Accuracy and attention to detail in entering patient information, scheduling appointments and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors as first point of contact.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Enter patient information accurately and schedule appointments.
• Maintain confidentiality and comply with privacy policies.

Skills

Verbal communication

Written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.