Patient Svc Representative - Full Time

Mercy Co; Oklahoma City (OK); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Medical, dental & vision

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is hiring a Patient Service Representative to welcome patients and visitors, manage front desk operations, and support a seamless medical experience.

As the first point of contact, you’ll handle scheduling, data entry, and patient inquiries with empathy and professionalism, ensuring privacy and accuracy in all interactions. This role offers training and opportunities to grow within Mercy’s care team.

Qualifications

• Strong communication with patients and staff.
• Proficiency in basic computer skills and data entry.
• Excellent customer service and professional demeanor.
• Accurate entry of patient information and scheduling.
• Maintain confidentiality per privacy policies.
• Able to remain calm under pressure.
• Complete Clinic Front Desk Training after hire.

Responsibilities

• Greet patients and visitors and answer questions.
• Manage front desk operations and patient scheduling.
• Enter patient information accurately into the system.
• Ensure patient privacy and confidentiality.
• Coordinate with healthcare staff to streamline processes.

Skills

Verbal & written communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.