Patient Service Rep - Full Time - General Surgery

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 21,000 - 30,000; Full time

Job summary

Mercy is seeking a dedicated Patient Service Representative in Oklahoma City to be the first point of contact for patients and visitors, managing front-desk operations and patient flow with empathy and efficiency.

The role emphasizes clear communication, privacy, and accurate documentation of financial conversations, payment collections, and coordination of financial assistance resources to support patients throughout their encounter.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and customer service skills.
• Proficient in basic computer data entry and word processing.
• Ability to maintain confidentiality and privacy per policy.
• Ability to work under pressure with professionalism and composure.

Responsibilities

• Serve as the primary contact for patients and visitors, managing front-desk operations and workflows.
• Communicate patient financial responsibility, request and collect payment, and explain payment options and assistance resources.
• Document financial conversations and outcomes accurately and promptly.

Skills

Strong verbal and written comms

Computer skills

Customer service

Attention to detail

Confidentiality

Adaptability

Front desk training

Discuss patient financials

Respond to patient questions

Follow collection workflows

Education

High school diploma or equivalent

Job description

Find your calling at Mercy! The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Minimum Qualifications

• High school diploma or equivalent.

Job Description

Find your calling at Mercy!

The Patient Service Representative is a primary point of contact for patients and visitors and supports a positive, seamless patient experience by managing front-desk operations and workflows. The PSR also supports the financial aspects of the patient encounter by communicating applicable patient financial responsibility, requesting and collecting payment, explaining available payment options and assistance resources, and accurately documenting financial conversations and outcomes.

Position Details

Minimum Qualifications

Education

• High school diploma or equivalent.

Skills, Knowledge And Abilities

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with professionalism, confidence, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns while maintaining a positive, patient-centered experience.
• Ability to consistently follow and document established patient collection and financial-assistance referral workflows.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Experience

Preferred Qualifications

• One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.