Patient Service Rep - Full Time - OBGYN

Mercy; Oklahoma City (OK); On-site; USD 19,000 - 30,000; Full time

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive, seamless experience at the front desk. You will manage scheduling, data entry, and patient communications in a fast-paced healthcare environment.

The role requires a high school diploma or equivalent, strong communication, attention to detail, and a commitment to patient privacy. Training will cover Clinic Core Front Desk procedures and compliance.

Qualifications

• HS diploma or equivalent required.
• Strong verbal and written communication essential.
• Proficiency in basic computer skills including data entry and word processing.
• Excellent customer service skills for patients and visitors.
• Accuracy and attention to detail when entering information and scheduling.
• Remain adaptable and composed under pressure in a front desk role.
• Complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Schedule appointments and enter patient information accurately.
• Respond to inquiries with tact and professionalism.
• Protect patient privacy and confidentiality in all duties.

Skills

Verbal and written communication

Basic computer skills

Customer service

Attention to detail

Confidentiality and privacy

Adaptability under pressure

Front desk training compliance

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Minimum Qualifications

Education: High school diploma or equivalent.

Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.