Patient Svc Representative

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Chesterfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition reimbursement

Health/Dental/Vision

Dependent Care FSA

Paid parental leave

401k with employer match

Paid PTO for volunteering

Competitive salary

Career growth opportunities

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless experience at the front desk.

The role involves greeting and guiding patients, handling scheduling, and performing essential clerical tasks for physicians and clinic staff in a full-time weekday setting.

Qualifications

• Education: High School diploma or equivalent required.
• Experience: One year experience in a medical office setting preferred.

Responsibilities

• Greets, instructs, directs and schedules patients and visitors.
• Performs a variety of clerical duties for physicians and clinic staff.
• Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.
• Enters new and established patient information into the computer.
• Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
• Monitors and revises physician schedules as appropriate.
• Establishes payment plans and collection of payments.

Skills

Front desk operations

Patient scheduling

Phone etiquette

Clerical skills

Patient assistance

Education

High School diploma or equivalent

Job description

Find your calling at Mercy!

Patient Service Representative

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Full-time Weekdays

Benefits

• Tuition Reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Tuition Reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary
• Future career growth!

Overview

Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments.

Qualifications

• Education: High School diploma or equivalent required
• Experience: One year experience in a medical office setting preferred

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.