Scheduler

Talentify; Washington (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking a Patient Service Representative to greet patients and visitors, coordinate front desk workflows, schedule appointments, and ensure a positive patient experience. Strong communication, data entry, and confidentiality are essential to excel in a fast-paced healthcare setting.

The role emphasizes empathy, professional interaction with patients and staff, and adherence to privacy policies while supporting seamless clinic operations and a patient-centered approach.

Qualifications

• Education: High school diploma or equivalent.
• Excellent verbal and written communication for patient interactions.
• Proficiency in basic computer skills and data entry.
• Strong customer service, empathy, and professionalism.
• Ability to handle confidential information and privacy policies.
• Ability to work under pressure and adapt to changes.
• Completion of Clinic Core Front Desk Training post-hire.

Responsibilities

• Serve as the first point of contact for patients and visitors.
• Manage front desk operations and patient scheduling.
• Maintain patient privacy and confidentiality.
• Assist healthcare staff with administrative tasks.

Skills

Front desk operations

Customer service

Communication skills

Data entry

Confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details

Minimum Qualifications

Education: High school diploma or equivalent.

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Physical Requirements

• Position requires the ability to push, pull, and/or lift 50 lbs. occasionally.
• Position requires standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Preferred Qualifications

Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.