Patient Svc Representative

mercy; St. Louis (MO); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Tuition reimbursement

Health/Dental/Vision

Dependent Care FSA

Parental leave

401k with employer match

PTO for volunteering

Competitive salary

Job summary

Mercy in Missouri seeks a Patient Services Representative to be the first point of contact for patients and visitors, handling front desk operations, scheduling appointments, and assisting clinic staff with clerical tasks.

The ideal candidate will have a High School diploma (or equivalent) and up to one year of medical office experience. Mercy offers comprehensive benefits and a competitive salary.

Qualifications

• High School diploma or equivalent required.
• One year of medical office experience preferred.

Responsibilities

• Greet and direct patients and visitors.
• Schedule appointments and manage front desk operations.
• Collect and verify patient information and assist physicians and staff.
• Answer calls and coordinate interoffice communications.
• Process payments and establish payment plans as needed.

Education

High School diploma or equivalent

Job description

Find your calling at Mercy!

The Patient Service Representative (PSR) is the first point of contact for patients and visitors. The PSR ensures that the patient experience is positive and seamless by managing front desk operations and workflows.

Position Details:

Patient Services Representative:
Full-time Weekdays

Benefits:

• Tuition Reimbursement up to $2,000 for continuing education
• Health/Dental/Vision available after day one
• Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Care FSA
• Paid parental leave for new parents
• 401k with employer match
• Paid PTO for volunteering
• Competitive salary

Overview:

• Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff. Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees. Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments.

Qualifications:

• Education: High School diploma or equivalent required
• Experience: One year experience in a medical office setting preferred

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

Preferred Qualifications

• Experience: One year of applicable medical office experience.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.