Patient Support Specialist – Set Schedule, Great Pay

CCS; Roanoke (VA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Attractive Incentives

Monday through Friday Schedule

Intimate Office Environment

Professional Growth

Supportive Team

Great Benefits

Job summary

CCS in Roanoke is hiring a Customer Service – Patient Support role. You will handle orders, verify documentation, and maintain accurate patient records, delivering first‑class service on every call and email.

You will collaborate across units to ensure accurate processing and timely shipping of reorders, while upholding confidentiality and regulatory requirements in a fast-paced, patient-centric environment.

Qualifications

• Minimum high school diploma or GED equivalent.
• Customer service experience preferred.
• Proficient computer literacy with strong keyboarding and data entry accuracy.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Evening and weekend availability may be required.
• Must live in Roanoke area as this is an in-office role.

Responsibilities

• Obtains and processes authorizations for reorders.
• Resolves patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, insurance requirements and company procedures.
• Maintains a high degree of confidentiality due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet department needs.

Skills

High school diploma

Customer service

Typing & data entry

Phone etiquette

Email etiquette

Multitasking

Attention to detail

Communication

Organizational skills

Evening/weekend availability

Education

High school diploma or GED

Tools

Keyboarding

Job description

CCS in Roanoke is hiring a Customer Service – Patient Support role. You will handle orders, verify documentation, and maintain accurate patient records, delivering first‑class service on every call and email.

You will collaborate across units to ensure accurate processing and timely shipping of reorders, while upholding confidentiality and regulatory requirements in a fast-paced, patient-centric environment.