Patient Services Specialist — Call Center

Rural Health Group, Inc.; Roanoke Rapids, Northern (NC, KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Rural Health Group, Inc. in Roanoke Rapids, NC is seeking a full-time Patient Service Representative to handle call center inquiries, schedule appointments, and document patient information in our EMR.

The role emphasizes strong communication, organization, and the ability to multi-task in a fast-paced clinic setting. Experience in outpatient medical offices is preferred; knowledge of the eClinicalWorks EHR system is a plus.

Qualifications

• Experience in a call center environment.
• Bilingual English/Spanish preferred.
• Ability to multi-task in a potentially stressful environment.
• Ability to learn and use the eClinicalWorks EHR system.
• High school diploma or GED required.

Responsibilities

• Answer and route telephone inquiries in a friendly, professional manner.
• Provide information on Rural Health Group's programs, policies, and procedures.
• Enter patient demographics into the EMR accurately and concisely.
• Refer patients to nursing staff for triage and medical advice.
• Schedule appointments and handle cancellations per provider guidelines.
• Communicate visit requirements and payment expectations to patients.
• Maintain HIPAA confidentiality and professional patient relations.

Skills

Call center experience

Bilingual English/Spanish

Verbal & written communication

Education

High school diploma or GED

Tools

eClinicalWorks

Job description

Rural Health Group, Inc. in Roanoke Rapids, NC is seeking a full-time Patient Service Representative to handle call center inquiries, schedule appointments, and document patient information in our EMR.

The role emphasizes strong communication, organization, and the ability to multi-task in a fast-paced clinic setting. Experience in outpatient medical offices is preferred; knowledge of the eClinicalWorks EHR system is a plus.