Patient Support CSR — Set Schedule, Great Pay, In-Office

CCS; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Attractive Incentives

Monday through Friday Schedule

Intimate Office Environment

Professional Growth

Supportive Team

Great Benefits

Job summary

CCS is seeking a Customer Service Representative in the Patient Support Department to be at the heart of our call center operations. You will deliver first-class service, handle orders and patient inquiries, and ensure timely processing of reorders while supporting multiple business units.

The role requires an in-office presence in Roanoke, consistent attendance, and a patient-friendly approach. Ideal candidates have a high school diploma or GED and strong communication skills, with proficiency

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.
• Must live in Roanoke area as this is an in office role.

Responsibilities

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross‑selling via phone.
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
• Maintains a high degree of confidentiality always due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Skills

Keyboarding

Data entry

Active listening

Phone etiquette

Attention to detail

Education

High School diploma or GED

Job description

CCS is seeking a Customer Service Representative in the Patient Support Department to be at the heart of our call center operations. You will deliver first-class service, handle orders and patient inquiries, and ensure timely processing of reorders while supporting multiple business units.

The role requires an in-office presence in Roanoke, consistent attendance, and a patient-friendly approach. Ideal candidates have a high school diploma or GED and strong communication skills, with proficiency