In-Office Customer Care Rep — Set Schedule, Paid Holidays

CCS Medical, Inc.; Roanoke (VA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Attractive Incentives

Monday through Friday Schedule

Intimate Office Environment

Professional Growth

Supportive Team

Great Benefits

Job summary

CCS Medical, Inc. in Roanoke, VA is seeking a Customer Service Representative – Patient Support. This on-site role focuses on delivering first-class service, handling reorder processing, and ensuring timely shipping while supporting cross-functional teams.

You will work a set schedule, enjoy paid holidays, and contribute to a patient-centric care model. The team emphasizes a stable, professional environment with opportunities for growth and comprehensive benefits.

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.
• Must live in Roanoke area as this is an in office role.

Responsibilities

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
• Maintains a high degree of confidentiality always due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Skills

Customer service

Attention to detail

Communication

Multi-tasking

Phone etiquette

Email etiquette

Listening skills

Education

High school diploma or GED

Tools

Computer literacy

Keyboarding

Data entry

Job description

CCS Medical, Inc. in Roanoke, VA is seeking a Customer Service Representative – Patient Support. This on-site role focuses on delivering first-class service, handling reorder processing, and ensuring timely shipping while supporting cross-functional teams.

You will work a set schedule, enjoy paid holidays, and contribute to a patient-centric care model. The team emphasizes a stable, professional environment with opportunities for growth and comprehensive benefits.