Customer Service Rep - Onsite Roanoke, VA

CCS; Roanoke (VA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Attractive Incentives

Monday through Friday Schedule

Intimate Office Environment

Professional Growth

Supportive Team

Great Benefits

Job summary

CCS in Roanoke is hiring a Customer Service – Patient Support role. You will handle orders, verify documentation, and maintain accurate patient records, delivering first‑class service on every call and email.

You will collaborate across units to ensure accurate processing and timely shipping of reorders, while upholding confidentiality and regulatory requirements in a fast-paced, patient-centric environment.

Qualifications

• Minimum high school diploma or GED equivalent.
• Customer service experience preferred.
• Proficient computer literacy with strong keyboarding and data entry accuracy.
• Strong attention to detail, multi-tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Evening and weekend availability may be required.
• Must live in Roanoke area as this is an in-office role.

Responsibilities

• Obtains and processes authorizations for reorders.
• Resolves patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross-selling via phone.
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, insurance requirements and company procedures.
• Maintains a high degree of confidentiality due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet department needs.

Skills

High school diploma

Customer service

Typing & data entry

Phone etiquette

Email etiquette

Multitasking

Attention to detail

Communication

Organizational skills

Evening/weekend availability

Education

High school diploma or GED

Tools

Keyboarding

Job description

Overview

Customer Service – Set Schedule, Paid Holidays, GREAT Pay!

Tired of nights, weekends, and unpredictable shifts?

This is the position you’ve been waiting for! Join our team and enjoy stability, balance, and the compensation you deserve.

What Makes This Role Stand Out

• Set schedule – no guessing, no rotating shifts
• Paid holidays + time off on holidays – enjoy your well-earned breaks
• Great pay – competitive wages that reward your skills
• Supportive, professional team environment

Are you looking for a purposeful career that will make a difference in the patient community? At CCS, our approach to at-home patient care is redefining chronic care management. We are seeking individuals that will thrive in a patient-centric dynamic environment. If you are an attentive listener, fast‑thinker, and problem‑solver, with the ability to relate to different people, you are a match for CCS.

Customer Service Representative – Patient Support Dept. you’ll be at the heart of our call center operations as you deliver first‑class customer service in every interaction. You will handle all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. You will provide cross‑functional support of all business units to maintain up‑to‑date documentation and insurance for accurate processing and billing of patient services. You’ll be the one on the front line to help solve our patient’s challenges and deliver on our promise of superior customer service.

ON SITE position must be willing to go into the Roanoke Office.

What We Can Offer You

• Attractive Incentives
• Monday through Friday Schedule
• Intimate Office Environment
• Professional Growth
• Supportive Team
• Great Benefits

Alaska, California, Delaware, Hawaii, Idaho, Maine, Montana, Nevada, New Hampshire, New York, North Dakota, Rhode Island, South Dakota, Vermont, Washington, Wyoming , Illinois ; residents are not eligible.

Responsibilities

• Obtains and process authorizations for reorders.
• Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.
• Ensures patients have all required medical documentation to permit billing of services as assigned.
• Maximizes patient base through retention efforts and cross‑selling via phone.
• Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.
• Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.
• Maintains a high degree of confidentiality always due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Qualifications

• Minimum high School diploma or GED equivalent.
• Customer Service Experience Preferred.
• Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills.
• Strong attention to detail, multi‑tasking, communication, and organizational skills are essential.
• Exceptional phone and email etiquette.
• Position may require evening and weekend availability.
• Must live in Roanoke area as this is an in office role.

Values

Certainty-The lives of the individuals we serve depend on our ability to execute. We commit to doing this every day.

• Use appropriate methods and a flexible interpersonal style to help build a cohesive and collaborative team based on a foundation of trust and transparency. Deliver what you commit to.

Compassion

• Ensure that the patient is the driving force behind business decisions, implementing service practices that meet needs of both the patient and the organization. Treat other the way you want to be treated.

Advancement

• Encourage innovative approaches for addressing opportunities and facilitating change, driving cross‑functional alignment to accomplish goals. Speak the truth.

CCS Medical and EEOC/AA employer. M/F/D/V

Company Overview

CCS is the strategic partner addressing America's most pressing healthcare challenges through intelligent chronic care management, tackling the $412 billion annual diabetes burden and chronic conditions affecting over 133 million Americans. At the core of CCS's differentiated model is LivingConnected®, a human‑led, digitally‑enabled clinical solution. PropheSee™—an AI‑powered predictive model that identifies non‑adherence risk and delivers personalized interventions— is an integral part of this solution, creating a first‑of‑its‑kind platform to improve adherence, enhance clinical outcomes, and help prevent costly hospitalizations. By combining data‑driven insights with three decades of industry relationships, CCS is the smart choice for health plans, providers, employers, and manufacturers who believe that value‑based care starts by keeping patients healthy and delivers benefits like lower cost of care, improved HEDIS scores, and alleviating provider burnout. CCS's approach extends clinical reach while supporting over 200,000 people nationwide with home‑delivered medical supplies and pharmaceuticals annually. Recognized as a Great Place to Work®, and with numerous peer‑reviewed publications validating our care management approach, CCS is more than a trusted supplier—we're a partner in transforming chronic care delivery. To learn more about how CCS is addressing today's healthcare challenges, visit ccsmed.com or connect with us on LinkedIn.

What We Offer

• Competitive Salary
• Bonus/Incentive Opportunities/commission: (if applicable)
• Comprehensive Benefits:
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (vacation and holidays)
• Growth & Development:
  • Ongoing training and professional development
• Work-Life Balance:
  • Remote or hybrid work options (if applicable)
  • Wellness programs and mental health support