Patient Support Specialist

AppleOne Employment Services; Sandy (UT); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid training

Temp-to-hire

Full-time hours

Growth opportunities

Job summary

AppleOne Employment Services is seeking a Patient Support Specialist in Sandy, UT for a temp-to-hire role with a healthcare technology team. You will help members understand benefits, schedule appointments, and resolve questions with care and accuracy, in a fast-paced, patient-focused environment.

The position offers paid training, 40-hour weeks, hybrid scheduling after training (Mon-Wed onsite, Thu-Fri remote), and long-term growth.

Qualifications

• Experience in healthcare or benefits support is preferred.
• Clear communication across phone, email, and chat channels is essential.

Responsibilities

• Provide customer support to members by phone, email, live chat, and messaging platforms.
• Assist with appointment scheduling, healthcare navigation, benefits questions, and account support.
• Make outbound calls to members and healthcare providers to coordinate care and resolve service needs.
• Document customer interactions accurately in internal systems while maintaining HIPAA compliance.
• Resolve customer concerns with empathy, professionalism, and a focus on first-contact resolution.
• Manage multiple cases while meeting quality, productivity, and service expectations.

Skills

Customer service

HIPAA compliance

Phone & email support

Multichannel support

Job description

Job Summary

We are seeking a Patient Support Specialist for a temp-to-hire opportunity in Sandy, UT with a growing healthcare technology team. This role is ideal for a customer-focused professional who enjoys helping members understand their healthcare benefits, schedule appointments, and resolve questions with care and accuracy.

This is a great opportunity to join a supportive, team-oriented environment that values empathy, professionalism, and strong service delivery. The team offers paid training, consistent full-time hours, hybrid flexibility after training, and long-term growth potential. Supportive leadership, clear expectations, and a collaborative culture make this a strong fit for candidates looking to build a stable career in healthcare customer support.

Key Responsibilities

• Provide customer support to members by phone, email, live chat, and messaging platforms.
• Assist with appointment scheduling, healthcare navigation, benefits questions, and account support.
• Make outbound calls to members and healthcare providers to coordinate care and resolve service needs.
• Document customer interactions accurately in internal systems while maintaining HIPAA compliance.
• Resolve customer concerns with empathy, professionalism, and a focus on first-contact resolution.
• Manage multiple cases while meeting quality, productivity, and service expectations.

Compensation and Benefits

• Pay: $22.00 per hour.
• Job type: Temp-to-hire.
• Full-time schedule: 40 hours per week.
• Start date: September 28.
• Training: 8 weeks of fully paid training.
• Training schedule: Monday-Friday, 7:30 AM-4:30 PM.
• Training attendance: 100% attendance is required.
• Training work arrangement: Hybrid, with Monday-Wednesday onsite and Thursday-Friday remote.
• Work arrangement after training: Hybrid schedule.
• Post-training schedule option 1: Monday-Friday, five 8-hour shifts.
• Post-training schedule option 2: Four 9-hour weekday shifts plus one 4-hour weekend shift on Saturday or Sunday, with one weekday and one weekend day off.
• Shifts may be opening, mid, or closing based on business needs.
• Occasional overtime may be required.
• Stable career opportunity with growth potential.
• Collaborative, team-oriented work environment.

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.