Customer Support Specialist

AppleOne Employment Services; Renton (WA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Major medical insurance

Dental insurance

Vision insurance

401k

Statutory sick pay

Job summary

AppleOne Employment Services is seeking a Customer Support Specialist for a temp-to-hire opportunity in Renton, WA. This role is perfect for individuals who enjoy helping customers and solving problems in a dynamic call center environment.

Responsibilities include answering customer calls, maintaining customer information, and providing timely solutions. The position offers the chance to develop valuable skills amidst collaborative and supportive leadership.

Qualifications

• Enjoy helping customers and solving problems.
• Ability to work in a fast-paced environment.
• Strong communication and documentation skills.

Responsibilities

• Answer customer calls and respond to inquiries.
• Accurately maintain customer information.
• Research and resolve customer issues.

Skills

Customer service

Problem solving

Communication skills

Data entry

Tools

Computer systems

Job description

Job Summary

We are seeking a Customer Support Specialist for a temp-to-hire opportunity in Renton, WA. This role is a great fit for someone who enjoys helping customers, solving problems, and working in a fast‑paced call center environment where accuracy and professionalism matter.

As a Customer Support Specialist, you will assist customers over the phone, document information carefully, research issues, and use multiple computer systems to deliver timely and accurate support. This position offers the opportunity to build valuable customer service, technology, and communication skills in a structured environment with supportive leadership, team collaboration, and a clear focus on quality service.

This is an excellent opportunity for an early‑career customer service professional who wants to grow in a stable, service‑focused role within the travel, transportation, and tourism industry.

Key Responsibilities

• Answer incoming customer calls and respond to inquiries in a professional, efficient, and courteous manner.
• Accurately enter, update, and maintain customer information while ensuring strong data integrity.
• Research customer issues, provide accurate resolutions, and follow up as needed.
• Navigate multiple computer systems while actively assisting customers by phone.
• Document customer interactions clearly, thoroughly, and accurately.
• Collaborate with internal departments to resolve customer concerns and support a positive customer experience.

Compensation and Benefits

• Temp‑to‑hire opportunity.
• Compensation: $48,000 to $50,000 per year.
• Location: Renton, WA.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available at https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available at https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne offers major medical, dental, vision, 401k, and statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E‑Verify program in certain locations as required by law. Learn more about the E‑Verify program at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.