Patient Services Specialist

LHH; Doylestown (Bucks County); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401K plan

Paid leave

Job summary

LHH Recruitment Solutions has partnered with a reputable healthcare organization to hire a Patient Service Representative / Program Coordinator for a busy outpatient medical office. This role supports daily patient-facing operations, front desk management, scheduling, and administrative/insurance activities.

The ideal candidate is highly organized, patient-focused, and comfortable in a fast-paced healthcare environment.

Qualifications

• Experience in a medical office, healthcare administration, or patient service role preferred.
• Strong customer service, communication, and organizational skills.
• Experience with appointment scheduling and insurance verification.
• Proficiency using EMR systems; EPIC experience is highly preferred.

Responsibilities

• Answer inbound patient calls, respond to inquiries professionally and efficiently.
• Schedule, reschedule, and cancel appointments.
• Confirm appointment details and communicate related information.
• Manage patient check-in/check-out processes.
• Collect copays and verify insurance information.
• Obtain referrals and prior authorizations as required.
• Maintain accurate patient records in the EMR system.
• Communicate wait times and patient flow Updates to patients and staff.

Skills

Customer service

Communication

Organizational skills

Appointment scheduling

Insurance verification

Multitasking

Flexible schedule

Tools

EPIC experience

EMR systems

Job description

Location: Fully Onsite

Employment Type: Temp-to-Perm

Compensation: $20.00 - $25.00/hour

About the Opportunity

LHH Recruitment Solutions has partnered with a reputable healthcare organization seeking a Patient Service Representative / Program Coordinator to support daily patient-facing operations within a busy outpatient medical office. This position plays a critical role in delivering exceptional customer service, coordinating patient scheduling, managing front desk operations, and supporting administrative and insurance-related activities.

The ideal candidate will be highly organized, patient-focused, and comfortable working in a fast-paced healthcare environment.

Key Responsibilities

• Answer inbound patient calls and respond to inquiries professionally and efficiently.
• Schedule, reschedule, and cancel appointments in accordance with office procedures.
• Confirm appointment details and communicate appointment-related information.
• Manage patient check-in and check-out processes.
• Collect copays and verify insurance information.
• Obtain required patient signatures, referrals, and documentation.
• Maintain accurate patient records within the electronic medical record (EMR) system.
• Communicate wait times and patient flow updates to patients and clinical staff.

Insurance & Administrative Support

• Verify patient demographics and insurance information.
• Confirm insurance eligibility and benefit coverage.
• Obtain referrals and prior authorizations as required.
• Coordinate benefit information and assist with insurance-related inquiries.
• Maintain accurate documentation and records.

Customer Service

• Provide an outstanding patient experience at every interaction.
• Address and resolve patient concerns in a professional and timely manner.
• Build positive working relationships with patients, visitors, providers, and staff.
• Support a welcoming and efficient front office environment.

Compliance & Quality

• Maintain patient confidentiality and HIPAA compliance.
• Follow all healthcare regulations, office policies, and patient safety protocols.
• Complete required onboarding and compliance training.

Schedule Requirements

This position requires flexibility to work a variety of shifts during office hours, including:

• Three daytime shifts scheduled between 7:45 AM and 5:30 PM
• Rotating Saturdays approximately once every four weeks (8:00 AM – 12:00 PM)

To maintain a 40-hour workweek, employees scheduled for a Saturday shift will leave early on one weekday during that week.

Schedules are generally posted two weeks in advance.

Qualifications

• Previous experience in a medical office, healthcare administration, or patient service role preferred.
• Strong customer service, communication, and organizational skills.
• Experience with appointment scheduling and insurance verification.
• Proficiency using EMR systems; EPIC experience is highly preferred.
• Ability to multitask in a fast-paced healthcare environment.
• Comfortable working a flexible schedule, including evening and rotating Saturday shifts.

Equal Opportunity Employer / Veterans / Disabled

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.