Patient Support & Front Desk Specialist

Azul Vision; Pasadena (CA); On-site; USD 42,000 - 62,000; Full time

Job summary

Azul Vision in Pasadena, CA seeks a Patient Support Representative to deliver outstanding customer service at the front desk. You will greet patients, verify demographics, schedule appointments, and securely post and reconcile payments to patient accounts.

The role requires multitasking in a fast-paced medical clinic, handling insurance data, and communicating wait times clearly to patients and staff. This is a full-time, on-site position with daily cash handling and end-of-day reconciliation.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2 years in medical front-office.
• Experience in medical reception and customer service preferred.
• Strong computer, typing, and insurance knowledge.

Responsibilities

• Greet patients on arrival and check in.
• Answer phones and schedule appointments.
• Post payments and reconcile cash/credit/check at day end.
• Verify demographics and obtain/scan insurance and IDs.
• Scan documents and manage medical records requests.
• Communicate wait times to patients and staff.

Skills

Customer service

Verbal communication

Written communication

Typing 25 wpm

Computer literacy

Education

High School Diploma or equivalent

Job description

Azul Vision in Pasadena, CA seeks a Patient Support Representative to deliver outstanding customer service at the front desk. You will greet patients, verify demographics, schedule appointments, and securely post and reconcile payments to patient accounts.

The role requires multitasking in a fast-paced medical clinic, handling insurance data, and communicating wait times clearly to patients and staff. This is a full-time, on-site position with daily cash handling and end-of-day reconciliation.