Patient Support Specialist - Front Desk & Scheduling

Paycom; Pasadena, Northern (CA, KY); Hybrid; USD 32,000 - 33,000; Full time

Job summary

Paycom is seeking a Patient Support Representative in Pasadena, CA to provide frontier patient services in a fast-paced clinical setting. Responsibilities include greeting patients, answering phones, checking in, verifying demographics, processing insurance information, posting payments, and scheduling appointments.

The role requires strong customer service and accurate documentation. The position is full-time, non-exempt, with typical hours Monday through Friday and up to 50% travel between

Qualifications

• High School Diploma or equivalent required.
• 2 years of experience in medical front office.
• Experience working with the public.

Responsibilities

• Greet patients upon arrival.
• Answer phones and route calls appropriately.
• Check-in patients and verify demographics.
• Obtain/scan insurance and IDs.
• Post payments and reconcile cash/credit/cheques.
• Schedule and reschedule appointments as needed.
• Manage documents and medical records requests.
• Communicate wait times and delays to patients.

Skills

Computer literacy

Typing 25 wpm

Office duties

Insurance knowledge

Communication skills

Telephone skills

Customer service

Task oriented

Fast-paced environment

Education

High School Diploma

Job description

Paycom is seeking a Patient Support Representative in Pasadena, CA to provide frontier patient services in a fast-paced clinical setting. Responsibilities include greeting patients, answering phones, checking in, verifying demographics, processing insurance information, posting payments, and scheduling appointments.

The role requires strong customer service and accurate documentation. The position is full-time, non-exempt, with typical hours Monday through Friday and up to 50% travel between