Medical Front Desk Specialist — Patient Experience

Nationwidevision; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Full benefits

401k matching

PTO & holidays

Maternity leave

Competitive pay

Employee discounts

Job summary

Nationwide Vision in Phoenix, AZ (Arcadia office) seeks a Front Office Specialist to be the first contact and set the tone for a world-class Total Patient Experience. You will handle essential check-in/out tasks and administrative duties to ensure smooth patient flow and accurate daily reconciliations.

Ideal candidates have medical office exposure, at least 1 year in customer-facing roles, and the ability to work various shifts within office hours.

Qualifications

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Provide exceptional customer service during every patient encounter (in person or via phone).
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Job description

Nationwide Vision in Phoenix, AZ (Arcadia office) seeks a Front Office Specialist to be the first contact and set the tone for a world-class Total Patient Experience. You will handle essential check-in/out tasks and administrative duties to ensure smooth patient flow and accurate daily reconciliations.

Ideal candidates have medical office exposure, at least 1 year in customer-facing roles, and the ability to work various shifts within office hours.