Patient Services Specialist

Arrowhead Health Centers; Glendale (AZ); On-site; USD 19,000 - 30,000; Full time

Job summary

Arrowhead Health Centers is seeking a Patient Services Specialist to provide exceptional customer service at the front desk and ensure a smooth patient experience in Glendale. You will greet patients, manage appointments, process registrations, and assist with day-to-day administrative tasks.

The role requires strong organizational and communication skills, HIPAA knowledge, and the ability to handle multiple tasks accurately while collaborating with clinic staff. Schedule: M-F 9:45 a.m.

Qualifications

• High school diploma or GED required.
• 1-2 years healthcare/front desk experience preferred.
• Experience with EHR systems, patient registration, and insurance verification preferred.

Responsibilities

• Greet patients and manage the front desk operations with a welcoming, professional demeanor.
• Schedule and coordinate patient appointments to optimize clinic flow.
• Process patient information accurately and securely, including registrations and updates.
• Verify insurance coverage and benefits to support cost transparency for patients.
• Collect payments and process financial transactions in a courteous, compliant manner.
• Assist with day-to-day administrative duties to keep the clinic running smoothly.

Skills

Customer service

Organization

Teamwork

HIPAA knowledge

Education

High school diploma or GED

Job description

The Patient Services Specialist is responsible for providing excellent customer service to patients while managing front desk operations. This role ensures a smooth patient experience by greeting patients, managing appointments, processing patient information, handling insurance verification, collecting payments, and assisting with day-to-day administrative duties.

Education/Experience:

• High school diploma or GED equivalent required.
• 1-2 years of experience in a healthcare or front desk setting preferred.
• Experience with EHR systems, patient registration, and insurance verification preferred.

Knowledge, Skills, and Other Abilities:

• Excellent customer service skills with the ability to manage patient needs and concerns effectively.
• Ability to stay organized and manage multiple tasks while maintaining accuracy and attention to detail.
• Strong teamwork skills with the ability to collaborate with other clinic staff and departments.
• Knowledge of HIPAA and medical office procedures to ensure compliance with privacy regulations.

Location

Glendale

Schedule

M-F 9:45 a.m. – 6:45 p.m. and one Saturday a month (rotation)