Patient Support Coach

Serenity Healthcare; Colorado; On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative healthcare company is seeking a Patient Support Coach to join its Lakewood, CO office. This role focuses on helping patients heal through TMS treatment, offering a unique opportunity to grow in the healthcare field without prior experience. You will be the face of the organization, providing essential support and coaching to individuals during their treatment journey. With a commitment to patient-centered care, this position promises rapid career advancement and the chance to make a meaningful impact in the lives of others. If you're passionate about helping others and ready to embark on a rewarding career, this opportunity is for you.

Benefits

Accelerated career growth

Insurance benefits (Medical, Dental, Vision)

401K

20 days off annually (10 PTO days and 10 Holidays)

Employee access to treatment options

Qualifications

• 3 years of customer service experience required.
• Strong customer service mindset and communication skills.

Responsibilities

• Provide one-on-one coaching and support to patients.
• Complete Serenity’s paid TMS training program.

Skills

Customer Service

Communication Skills

De-escalation Skills

Basic Math Skills

Education

High School Diploma/GED

Job description

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Onsite – Lakewood, CO

Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing healthcare by providing patients access to TMS treatment. We are seeking a Patient Support Coach for our Lakewood, CO office. Your primary responsibility will be helping patients heal using TMS treatment.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and supporting these patients may be triggering for some people.

Benefits

• Accelerated healthcare career growth – rapid advancement opportunities
• Insurance benefits (Medical, Dental, Vision) and 401K
• 20 days off annually (10 PTO days and 10 Holidays)
• Employee access to Serenity’s treatment options

Responsibilities

• Be the face of Serenity Healthcare
• One-on-one coaching and commitment to patients during treatment
• Graduate Serenity’s paid TMS training program
• Own outcomes of patient treatment

Qualifications

• High School Diploma/GED
• Strong customer service mindset
• Three years’ work experience in customer service required
• Excellent verbal and written communication, and basic math skills
• Well-versed in de-escalation skills and ability to connect with individuals

About Serenity Healthcare

Serenity is a leader in healthcare technology, using advanced medical devices to give patients long-term success even when other treatments have failed. We rely on evidence-based research and proven results to support our mission to help patients reclaim their lives through innovative healthcare solutions.

Learn More About Us

• About Serenity Healthcare
• Serenity’s Provided Services
• Meet our Patients

Ready to embark on this exciting journey? Apply now at Careers at Serenity Healthcare or send your resume to [email protected]

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Mental Health Care