Patient Support Call Center Specialist

Greater Portland Health; South Portland (ME); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) employer match up to 3%

Flexible Spending Accounts

Life insurance

Short-term disability

Long-term disability

Generous PTO and paid time off

Job summary

Greater Portland Health in South Portland, ME is seeking a Call Center Representative to be the first point of contact for patients and external providers. You will answer calls with a patient-focused approach to ensure access and exceptional care.

The ideal candidate has a high school diploma, Level 3 English, healthcare call center experience preferred, and knowledge of Medicare/Medicaid. We offer competitive pay, benefits, and PTO.

Qualifications

• High school diploma or GED required.
• Level 3 English required.
• Call center experience in a healthcare setting preferred.
• Knowledge of Medicare, Medicaid, managed care, HMOs, and private insurance.

Responsibilities

• Serve as the first point of contact for patients and external providers via phone.
• Provide patient access and exceptional service in alignment with mission and values.

Skills

Level 3 English

Healthcare call center experience

Medicare/Medicaid knowledge

Education

High school diploma or GED

Job description

Greater Portland Health in South Portland, ME is seeking a Call Center Representative to be the first point of contact for patients and external providers. You will answer calls with a patient-focused approach to ensure access and exceptional care.

The ideal candidate has a high school diploma, Level 3 English, healthcare call center experience preferred, and knowledge of Medicare/Medicaid. We offer competitive pay, benefits, and PTO.