Provider Service Representative

The Nagler Group; Portland (ME); Hybrid; USD 19,000 - 33,000; Full time

Job summary

The Nagler Group in Portland, ME is seeking a Provider Service Representative to support healthcare providers with insurance coverage, benefits, eligibility, and plan-related inquiries. This role emphasizes accurate information and strong customer service.

Responsibilities include responding to provider inquiries by phone, researching questions across multiple systems, documenting interactions, and coordinating with internal teams to resolve issues. Hybrid work out of Portland.

Qualifications

• 3+ years of customer service experience in an office environment.
• Strong phone, communication, and problem-solving skills.
• Excellent attention to detail and follow-through.
• Strong computer skills and ability to navigate multiple systems.
• Healthcare experience is a plus, but not required.

Responsibilities

• Respond to provider inquiries by phone and deliver excellent customer service.
• Research questions and troubleshoot issues using multiple systems.
• Provide accurate information and clearly communicate next steps.
• Document interactions and follow up on unresolved issues.
• Collaborate with internal teams as needed.

Skills

Customer service

Phone communication

Problem-solving

Attention to detail

Multi-system navigation

Healthcare knowledge

Education

High school diploma or equivalent

Job description

A well-known healthcare organization in Portland, ME is looking for a Provider Service Representative to join their team!. This role will support healthcare providers with questions related to insurance coverage, benefits, eligibility, and other plan-related matters.

Responsibilities

• Respond to provider inquiries by phone and deliver excellent customer service
• Research questions and troubleshoot issues using multiple systems
• Provide accurate information and clearly communicate next steps
• Document interactions and follow up on unresolved issues
• Collaborate with internal teams as needed

Qualifications:

• 3+ years of customer service experience in an office environment
• Strong phone, communication, and problem-solving skills
• Excellent attention to detail and follow-through
• Strong computer skills and ability to navigate multiple systems
• High school diploma or equivalent
• Healthcare experience is a plus, but not required

Pay: $20 –$24/hour, depending on experience

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Location: Hybrid out of Portland, ME