Temporary Healthcare Provider Support Specialist

Top Prospect Group; Portland (ME); On-site; USD 42,000 - 54,000; Full time

Job summary

Top Prospect Group in Portland, ME is seeking a customer-focused professional to support healthcare providers by answering inquiries, resolving issues, and delivering exceptional service.

You will handle phone and email inquiries, educate providers on policies, document interactions, and collaborate with internal teams to ensure timely resolution. A background in medical billing is preferred, with strong communication and problem-solving skills.

Qualifications

• High School Diploma or equivalent.
• 3+ years of customer service experience required.
• Medical billing experience preferred.
• Strong communication, problem-solving, and computer skills.

Responsibilities

• Respond to phone, email, and electronic inquiries from providers.
• Research and resolve provider concerns in a timely manner.
• Educate providers on policies, procedures, and self-service resources.
• Document all interactions accurately.
• Partner with internal teams to ensure issue resolution.
• Provide professional, world-class customer service.

Skills

Communication skills

Problem solving

Computer skills

Education

High School Diploma or equivalent

Tools

Research tools

Job description

Top Prospect Group in Portland, ME is seeking a customer-focused professional to support healthcare providers by answering inquiries, resolving issues, and delivering exceptional service.

You will handle phone and email inquiries, educate providers on policies, document interactions, and collaborate with internal teams to ensure timely resolution. A background in medical billing is preferred, with strong communication and problem-solving skills.