Call Center Representative

Greater Portland Health; South Portland (ME); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

403(b) employer match up to 3%

Flexible Spending Accounts

Life insurance

Short-term disability

Long-term disability

Generous PTO and paid time off

Job summary

Greater Portland Health in South Portland, ME is seeking a Call Center Representative to be the first point of contact for patients and external providers. You will answer calls with a patient-focused approach to ensure access and exceptional care.

The ideal candidate has a high school diploma, Level 3 English, healthcare call center experience preferred, and knowledge of Medicare/Medicaid. We offer competitive pay, benefits, and PTO.

Qualifications

• High school diploma or GED required.
• Level 3 English required.
• Call center experience in a healthcare setting preferred.
• Knowledge of Medicare, Medicaid, managed care, HMOs, and private insurance.

Responsibilities

• Serve as the first point of contact for patients and external providers via phone.
• Provide patient access and exceptional service in alignment with mission and values.

Skills

Level 3 English

Healthcare call center experience

Medicare/Medicaid knowledge

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Call Center Representative

Full Time Brickhill, South Portland, ME, US

29 days ago Requisition ID: 1628

Salary Range: $20.00 To $22.00 Hourly

We are looking to add a skilled and personable Patient Support Center Representative to our team. The PSCR is the most important initial point of contact for patients and external providers calling into GPH. You will be answering phone calls in a patient-focused manner to assure exceptional care and patient access. The ideal candidate will have the highest standard of customer service and compassion for others, and will perform all duties in a manner consistent with our mission, values, and customer service standards.

This position is not eligible for a hybrid or fully-remote schedule.

If you have customer service experience, have excellent people skills, and believe in a mission that focuses on helping underserved members of our community then we would love to meet you! We are a mission-driven team focused on taking care of each other and our community. And we're growing!!

Required:

• High school diploma or equivalent GED equivalent is required.
• Level 3 English is required.
• Call center experience in a healthcare setting preferred.
• Knowledge of Medicare, Medicaid, managed care, HMOs, and private insurance
• Organization-wide incentive bonus of up to 5% of annual base salary
• Health, Dental, Vision Insurance (Employer – Employee shared)
• Health Savings Accounts with employer contributions
• Flexible Spending Accounts
• Employer paid Life insurance, Short-term and Long-term Disability
• 403(b) employer match up to 3%
• Generous PTO package, including paid personal days, holidays, and time to volunteer
• Bereavement and Military Leave
• Non-CME training reimbursement up to $300 for full-time (32 hour) employees
• Tuition assistance up to $1,500 for full-time (32 hour) employees