Patient Support Center Representative

Greater Portland Health; South Portland (ME); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Employer paid Life insurance

Disability insurance (Short-term &

Disability insurance (Long-term)

403(b) employer match

Generous PTO including personal days &

Bereavement and Military Leave

Tuition assistance up to $1,500

Job summary

Greater Portland Health in South Portland, ME is seeking a Patient Support Center Representative to be the first contact for patients and external providers.

You will answer calls with a patient-focused approach to ensure access and quality care. The position is full-time, on-site, offering benefits including health, dental, vision, HSAs, FSA, life insurance, disability, retirement match, generous PTO, and tuition assistance.

Qualifications

• High school diploma or GED equivalent is required.
• Level 3 English is required.
• Call center experience in a healthcare setting preferred.
• Knowledge of Medicare, Medicaid, managed care, HMOs, and private insurance.

Responsibilities

• Answer calls from patients and external providers in a patient-focused manner.
• Serve as the initial point of contact to assure exceptional care and patient access.
• Act in alignment with our mission, values, and customer service standards.

Skills

Excellent customer service

Phone communication

English proficiency (Level 3)

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Brickhill, South Portland, ME, US

Salary Range: $20.00 To $22.00 Hourly

We are looking to add a skilled and personable Patient Support Center Representative to our team. The PSCR is the most important initial point of contact for patients and external providers calling into GPH. You will be answering phone calls in a patient-focused manner to assure exceptional care and patient access. The ideal candidate will have the highest standard of customer service and compassion for others, and will perform all duties in a manner consistent with our mission, values, and customer service standards.

This position is not eligible for a hybrid or fully-remote schedule.

If you have customer service experience, have excellent people skills, and believe in a mission that focuses on helping underserved members of our community then we would love to meet you! We are a mission-driven team focused on taking care of each other and our community. And we're growing!!

Required:

• High school diploma or equivalent GED equivalent is required.


• Level 3 English is required.


• Call center experience in a healthcare setting preferred.


• Knowledge of Medicare, Medicaid, managed care, HMOs, and private insurance


• Organization-wide incentive bonus of up to 5% of annual base salary


• Health, Dental, Vision Insurance (Employer – Employee shared)


• Health Savings Accounts with employer contributions


• Flexible Spending Accounts


• Employer paid Life insurance, Short-term and Long-term Disability


• 403(b) employer match up to 3%


• Generous PTO package, including paid personal days, holidays, and time to volunteer


• Bereavement and Military Leave


• Non-CME training reimbursement up to $300 for full-time (32 hour) employees


• Tuition assistance up to $1,500 for full-time (32 hour) employees