Patient Specialist: Clinical Prep & Care Coordination

Humana, Inc.; Gilbert (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

Humana, Inc. – CenterWell Senior Primary Care in Gilbert, AZ seeks a Medical Assistant to provide safe, high-fidelity clinical support bridging administrative prep and provider intervention.

You will ensure patient readiness and protect the handoff to the provider for efficient medical decision-making. You will perform intake and rooming, verify medications and allergies, conduct validated screenings, manage EMR inboxes, and educate patients through loop-back confirmations.

Qualifications

• Active Basic Life Support (BLS) certification.
• Current Medical Assistant certification or in progress.
• Right to work in the United States.
• Ability to work the assigned clinic hours.
• Meet state requirements.

Responsibilities

• Intake and clinical rooming, including PHQ-9 and Fall Risk screenings.
• Manage EMR inbox and chase same-day tasks to maintain clinical flow.
• Provide educational loop-back to confirm patient understanding.
• Onsite patient-facing role within TB screening program.

Skills

Patient-centered support

Accurate record-keeping

Clinical tasks safety

Emotional intelligence

Team collaboration

Clear communication

Peer guidance

Conflict resolution

Workflow adherence

Education

Medical Assistant certification

BLS certification

Job description

Humana, Inc. – CenterWell Senior Primary Care in Gilbert, AZ seeks a Medical Assistant to provide safe, high-fidelity clinical support bridging administrative prep and provider intervention.

You will ensure patient readiness and protect the handoff to the provider for efficient medical decision-making. You will perform intake and rooming, verify medications and allergies, conduct validated screenings, manage EMR inboxes, and educate patients through loop-back confirmations.