Patient Services Unit Coordinator

BMC Software; Boston (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Boston Medical Center is seeking a Unit Coordinator for 3West IMCU. The role involves front desk clerical support, patient/family communication, and collaboration with the clinical team to deliver timely information and excellent service. 40-hour days with every other weekend.

Strong keyboard, typing, and office software skills are required. The coordinator will manage scheduling, charting, and patient information, while routing inquiries to the appropriate personnel and ensuring smooth unit

Qualifications

• Requires a high school education or GED.
• One to two years of clerical experience; healthcare setting preferred.
• Proficient with Microsoft Office and hospital information systems.
• Ability to use and troubleshoot basic office equipment.
• Strong English reading/writing and interpersonal skills.

Responsibilities

• Greets and directs patients, families, visitors and staff with courteous customer service.
• Coordinates front desk activities and clerical duties.
• Answers calls and responds to inquiries in a timely manner.
• Handles patient admissions/discharge coordination and scheduling; maintains documentation.
• Maintains unit communications and ensures proper labeling and charting.
• Assists in patient and family information dissemination and orientation.

Skills

Customer service

Clerical experience

Interpersonal skills

Communication skills

Microsoft Office

Typing

Education

High school diploma or GED

Tools

SEM

IDX

SDK

Job description

Boston Medical Center is seeking a Unit Coordinator for 3West IMCU. The role involves front desk clerical support, patient/family communication, and collaboration with the clinical team to deliver timely information and excellent service. 40-hour days with every other weekend.

Strong keyboard, typing, and office software skills are required. The coordinator will manage scheduling, charting, and patient information, while routing inquiries to the appropriate personnel and ensuring smooth unit