Patient Services Trainee: Front Desk & Scheduling

Cleveland Clinic; Fort Lauderdale (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist Trainee to join the Ambulatory Team. You will manage calls, triage patient needs, register patients, schedule appointments, and verify insurance while supporting front-end operations.

On-the-job training will rotate through specialties; the role offers exposure to workflows, systems, and patient-centered care. Weekend and holiday flexibility is required, with 8-hour shifts Mon–Fri and rotation opportunities.

Qualifications

• 6–12 months of customer service experience (paid, volunteer, or relevant school activities)
• High School Diploma or GED (or completion within two years of hire)
• Ability to perform basic math for insurance co-pays
• Excellent communication and organizational skills

Responsibilities

• Answer and triage calls, calendar support, and patient registration.
• Obtain authorizations and referrals, appointment scheduling, and insurance verification.
• Promote MyChart and Appointment Pass enrollment; educate patients.
• Coordinate interpreter services and follow up on routine checkups.
• Support front-end technology use and maintain accurate patient information.

Skills

Customer service

Communication

Organizational skills

Typing 30 wpm

PC Windows applications

Education

High School Diploma or GED

On-the-Job Training program

Associate’s Degree

Tools

MyChart

Job description

Cleveland Clinic Weston Hospital is seeking a Patient Service Specialist Trainee to join the Ambulatory Team. You will manage calls, triage patient needs, register patients, schedule appointments, and verify insurance while supporting front-end operations.

On-the-job training will rotate through specialties; the role offers exposure to workflows, systems, and patient-centered care. Weekend and holiday flexibility is required, with 8-hour shifts Mon–Fri and rotation opportunities.