Patient Services Team Lead - Front Desk & Coaching

MCR Health, Inc; Bradenton (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

MCR Health, Inc. in Bradenton, FL is seeking a Patient Services Team Lead to supervise front-desk staff, ensure smooth patient access, and uphold our commitment to exceptional care.

You will coach, train, and orient new Patient Services Representatives, monitor daily productivity, and maintain professional, friendly service for patients and visitors. The role emphasizes telephone system proficiency, teamwork, and adherence to clinic policies while guiding the team to resolve issues and keep the

Qualifications

• Minimum of High School Graduate or GED, verification required.
• At least 1 year of customer service experience in a high-volume environment; healthcare preferred.

Responsibilities

• Oversees Patient Services Representatives and their daily work, and monitors their productivity as directed by leadership.
• Provides feedback and coaching to Patient Services Representatives per policy manuals and employee handbook.
• Assists in orientation and training of Patient Services Representatives upon hire and as directed by leadership.

Skills

Customer service

Education

High School Diploma or GED

Job description

MCR Health, Inc. in Bradenton, FL is seeking a Patient Services Team Lead to supervise front-desk staff, ensure smooth patient access, and uphold our commitment to exceptional care.

You will coach, train, and orient new Patient Services Representatives, monitor daily productivity, and maintain professional, friendly service for patients and visitors. The role emphasizes telephone system proficiency, teamwork, and adherence to clinic policies while guiding the team to resolve issues and keep the