Patient Services Representative Team Lead

MCR Health, Inc; Bradenton (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

MCR Health, Inc. in Bradenton, FL is seeking a Patient Services Team Lead to supervise front-desk staff, ensure smooth patient access, and uphold our commitment to exceptional care.

You will coach, train, and orient new Patient Services Representatives, monitor daily productivity, and maintain professional, friendly service for patients and visitors. The role emphasizes telephone system proficiency, teamwork, and adherence to clinic policies while guiding the team to resolve issues and keep the

Qualifications

• Minimum of High School Graduate or GED, verification required.
• At least 1 year of customer service experience in a high-volume environment; healthcare preferred.

Responsibilities

• Oversees Patient Services Representatives and their daily work, and monitors their productivity as directed by leadership.
• Provides feedback and coaching to Patient Services Representatives per policy manuals and employee handbook.
• Assists in orientation and training of Patient Services Representatives upon hire and as directed by leadership.

Skills

Customer service

Education

High School Diploma or GED

Job description

Why MCR Health?

A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time" and our Mission

Brief Description

Why MCR Health?

A career at MCR Health offers exciting opportunities with one of the largest Healthcare companies in the areas we serve. Now, more than ever, we are looking for exceptional people to support our passion to provide "Exceptional Care to Everyone, Every Time" and our Mission to serve everyone. Whether you are providing direct patient care or in other areas of our Company, you can find a home here. We invite you to be part of our Company where you can grow your career and serve with your heart.

In our time of Company growth, we are seeking a Patient Services Representative Team Lead

Work Location: Bradenton, FL

As Part Of This Role, You Will

• Oversees Patient Services Representatives and their daily work, and responsibilities, and monitors their productivity as directed by the Patient Services leadership team
• Provides feedback and coaching to Patient Services Representatives per the MCR Health Supervisor Reference Manual and Employee Handbook
• Assists in orientation and training of Patient Services Representatives upon hire and as directed by the Patient Services Dept leadership team
• Provides friendly, courteous, and professional service always to all patients, visitors, co-workers, and leaders (To Provide an Exceptional Experience to Everyone, Every Time)
• Demonstrates an excellent understanding of telephone usage and the operation of the telephone system

Requirements

What you need to bring to this role:

• Minimum of High School Graduate or GED equivalent- must supply verification
• At least 1 year of customer service experience in a high-volume impact environment, preferably in a healthcare field preferred

Summary

The Patient Services Team Lead must have experience and show expertise in the duties of the Patient Services Representative. The Patient Services Representative Team Lead is the go-to person for day-to-day questions and guidance on operational policies and procedures relating to the Patient Services team while performing the duties of the Senior Patient Services Representative. The PS Team Lead will play a role in training and retraining teammates. They are accountable for ensuring end-of-day tasks, holds, slips and clinical inboxes are monitored daily within MCR Health policies and procedures. The PS Team Lead is responsible for communicating any site-level issues to the Office Manager, Patient Access Manager, or Practice Administrator immediately.

• MCR Health is a drug-free workplace. All job applicants selected for employment are required to submit to a pre-employment drug test and background check.