Patient Services & Support Specialist

Lincare Holdings, Inc.; Fergus Falls (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Training opportunities

Medical, dental, vision insurance

Paid time off

Retirement savings plan

Tuition reimbursement

Employee discounts

Job summary

Lincare Holdings, Inc. in Fergus Falls, MN seeks a customer service professional to support physician-directed care. You will communicate with customers, answer questions, resolve problems, assess needs, and ensure accurate documentation and order entry.

Responsibilities include updating demographics, educating customers about products/services, and compliance with physician orders. The role offers hourly pay and a robust benefits package.

Qualifications

• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information such as address and telephone number in computerized records.

Skills

Read and analyze documents

Pharmacy terminology

Communication skills

Training support

Mathematical calculation

Instruction comprehension

Education

High School/GED

Computer entry

Licensing compliance

Job description

Lincare Holdings, Inc. in Fergus Falls, MN seeks a customer service professional to support physician-directed care. You will communicate with customers, answer questions, resolve problems, assess needs, and ensure accurate documentation and order entry.

Responsibilities include updating demographics, educating customers about products/services, and compliance with physician orders. The role offers hourly pay and a robust benefits package.