Patient Services & Education Specialist

Lincare Holdings, Inc.; Latham (AL); On-site; USD 32,000 - 45,000; Full time

Job summary

Lincare Holdings, Inc. is seeking a customer service associate to communicate with customers, answer questions, and support physicians' directions. You will assess needs for additional products from orders and educate patients on products/services.

The role involves documenting calls, entering orders, and updating demographic information in the computerized system, with emphasis on accuracy and compliance with physician directions. Training opportunities provided.

Qualifications

• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow oral and written instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and educate customers regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.

Skills

Read & analyze orders

Pharmacy terminology

Customer communication

Training others

Dosing calculations

Follow instructions

Education

High School Diploma / GED

Computer data entry

Licensing requirements (location)

Job description

Lincare Holdings, Inc. is seeking a customer service associate to communicate with customers, answer questions, and support physicians' directions. You will assess needs for additional products from orders and educate patients on products/services.

The role involves documenting calls, entering orders, and updating demographic information in the computerized system, with emphasis on accuracy and compliance with physician directions. Training opportunities provided.