Healthcare Customer Support Specialist

Lincare Holdings; Saint Cloud (MN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement plan

Tuition reimbursement

Employee discounts

Training opportunities

Job summary

Lincare Holdings in Saint Cloud, MN is hiring a customer service representative to answer questions, resolve problems, determine ongoing and additional product/service needs, and support compliance to physician direction.

You will communicate with customers by phone, document calls in the computerized system, enter customer orders, verify and update demographic information, and assist with training of employees.

Qualifications

• High School Diploma or GED; 0–3 months related experience
• Computer data entry required
• Must meet licensing requirements for location

Responsibilities

• Communicate with customers via inbound and outbound calls
• Assess customer needs and provide product/service education
• Document calls in the computerized record keeping system
• Enter customer orders in the computerized system
• Verify and update demographic information in records
• Assist with training of employees
• Read and analyze patient orders and comprehend pharmacy terminology

Skills

Customer service

Phone communication

Data entry

Education

High School Diploma / GED

Tools

Order entry system

Job description

Lincare Holdings in Saint Cloud, MN is hiring a customer service representative to answer questions, resolve problems, determine ongoing and additional product/service needs, and support compliance to physician direction.

You will communicate with customers by phone, document calls in the computerized system, enter customer orders, verify and update demographic information, and assist with training of employees.