Patient Services & Support Specialist

Lincare Holdings Inc.; Fergus Falls (MN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings Inc. in Fergus Falls, MN is seeking a customer communications and order-entry specialist. The role focuses on contacting customers, answering questions, educating on products/services, and documenting interactions in the electronic record system.

Responsibilities include processing orders, verifying demographics, and assisting with employee training to ensure adherence to physician-directed care and timely service delivery.

Qualifications

• Read and analyze documents such as patient orders.
• Effectively communicate with coworkers and patients alike.
• Help with the training of employees.
• Calculate figures and amounts in reference to frequency and doses dispensed.
• Apply common sense understanding to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer service

Phone communication

Data entry

Documentation

Problem solving

Teamwork

Education

High School Diploma or GED

Job description

Lincare Holdings Inc. in Fergus Falls, MN is seeking a customer communications and order-entry specialist. The role focuses on contacting customers, answering questions, educating on products/services, and documenting interactions in the electronic record system.

Responsibilities include processing orders, verifying demographics, and assisting with employee training to ensure adherence to physician-directed care and timely service delivery.