Patient Care & Support Specialist

Lincare Holdings, Inc.; West Plains (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Lincare Holdings, Inc. is seeking a customer service oriented professional in Missouri to assist customers by answering questions, resolving issues, and identifying ongoing product/service needs according to physician directions.

The role involves documenting calls, entering orders, and updating demographic information while ensuring adherence to prescribed orders and internal processes.

Qualifications

• High School Diploma or GED; 1–3 months related experience and/or training.
• Read and analyze documents such as patient orders.
• Comprehend pharmacy prescription terminology; communicate with coworkers and patients.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in records.

Skills

Customer communication

Order entry

Documentation

Demographic data updates

Education

High School Diploma or GED

Tools

Computerized system

Job description

Lincare Holdings, Inc. is seeking a customer service oriented professional in Missouri to assist customers by answering questions, resolving issues, and identifying ongoing product/service needs according to physician directions.

The role involves documenting calls, entering orders, and updating demographic information while ensuring adherence to prescribed orders and internal processes.