Patient Services & Orders Support Specialist

Lincare Holdings, Inc.; Jefferson City (IL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee referral program

Employee discounts

Job summary

Lincare Holdings, Inc. is seeking a customer service representative to assist patients with orders, answer questions, and educate on products and services. You will document interactions and process orders in our computerized systems.

The role emphasizes clear communication, accuracy in data entry, and adherence to physician directives, with training and advancement opportunities available.

Qualifications

• Read and analyze patient orders.
• Understand pharmacy prescription terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training.
• Calculate figures and amounts for frequency and doses dispensed.
• Follow written and oral instructions.

Responsibilities

• Communicate with customers via inbound and outbound calls.
• Assess customer need for additional products/services.
• Assess customer compliance with physician orders.
• Answer questions and provide customer education regarding products/services.
• Document calls in computerized record keeping system.
• Enter customer orders in computerized system.
• Verify and update demographic information in records.

Skills

Effective communication

Customer education

Training employees

Data entry

Education

High School Diploma / GED

Tools

Computerized record system

Job description

Lincare Holdings, Inc. is seeking a customer service representative to assist patients with orders, answer questions, and educate on products and services. You will document interactions and process orders in our computerized systems.

The role emphasizes clear communication, accuracy in data entry, and adherence to physician directives, with training and advancement opportunities available.