Data Entry Associate

Paycom - ATS; Town of Gouverneur (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS in Gouverneur, NY seeks a detail-oriented data entry specialist to process medication orders, manage billing/shipping, and provide frontline customer service. This role supports patient orders and requires strong pharmacy system knowledge.

You will train new staff, complete mandatory training, and help resolve payment issues while maintaining production targets set by supervision. High school diploma or GED required; pharmacy tech certification preferred; drug screening may apply.

Qualifications

• Broad knowledge of medications, physician orders, and pharmacy systems.
• Strong communication skills.
• Outstanding customer service skills.
• Excellent organization skills.
• Ability to multitask and prioritize.
• Excellent computer and keyboarding skills.
• Pre-employment drug screening may be required.

Responsibilities

• Enter medication orders accurately.
• Select billing and shipping methods for incoming patient orders.
• Provide customer service for incoming calls and direct to appropriate staff.
• Resolve customer service issues to ensure member satisfaction.
• Work with members to resolve payment issues on accounts/orders.
• Maintain production as determined by supervisor.
• Assist in orienting and training new employees.
• Complete all mandatory and regulatory training programs.

Skills

Medication knowledge

Data entry

Customer service

Communication

Organization

Multitasking

Computer skills

Education

High School Diploma or GED

Pharmacy technician certification (preferred)

Tools

Pharmacy software

Billing systems

Prescription processing systems

Job description

Job Summary: Responsible for all aspects related to entering of medication orders.Job Duties:Responsible for accurate data entry of incoming prescriptionsResponsible for accurate selecting billing and shipping methods for incoming patient ordersCustomer service coverage for incoming calls and directing incoming calls to appropriate staff as neededProvides resolution to customer service issues to ensure member satisfactionWork with members to provide resolution to payment related issues on accounts/ordersMaintain and keep reasonable production as determined by supervisorMay assist in orienting and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedJob Skill Requirements:Broad knowledge of medications, physician orders, and pharmacy systemsStrong communication skillsOutstanding customer service skillsExcellent organization skillsAbility to multitask and prioritizeExcellent computer and keyboarding skillsSuccessful completion of a pre-employment and/or random drug screening testEducational Requirements:Minimum: High School Diploma or GEDPreferred: Pharmacy technician or related certificationExperience:Experience in a customer service related field