Patient Services Support Coordinator

KPH HEALTHCARE SERVICES, INC; City of Syracuse (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

KPH Healthcare Services, Inc. in Syracuse, NY seeks a clerical/support role within Specialty Pharmacy. Responsibilities include typing, filing, mailing, and assisting with prescription processing and prior authorizations.

The role involves facilitating cashing out prescriptions, supporting call center operations, and handling distribution of paperwork. The position requires 100% on-site attendance at the facility.

Qualifications

• Typing, filing, faxing, photocopying, and mailing.

Responsibilities

• Perform general secretarial and office duties including typing, filing, faxing, photocopying, and mailing.
• Facilitate cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module.
• Organize and mail letters to patients.
• Assist with the prior authorization process by distributing paperwork.
• Provide support to Call Center Representatives not working on site.
• Assist with miscellaneous reporting tasks for call center operations.
• Support Patient Care Advocate activities including inbound calls, prescription and delivery setup based on call volume.

Job description

Job Summary Perform various clerical and administrative support duties throughout Specialty Pharmacy

• Perform general secretarial and office duties including typing, filing, faxing, photocopying, and mailing
• Responsible for facilitating the cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module.
• Responsible for organizing and mailing letters to patients.
• Responsible for assisting the prior authorization process for Patient Benefits Specialists by physically handling, faxing, organizing, or otherwise distributing paperwork
• Responsible for providing support to Call Center Representatives who are not working physically in the facility
• Assist call center operations with miscellaneous reporting tasks
• Assist with the role of Patient Care Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume.
• Role requires 100% attendance in the physical facility.