Patient Care Advocate

Priority Dispatch Corp.; Flowood (MS); On-site; USD 32,000 - 38,000; Full time

Job summary

Priority Dispatch Corp. in Flowood, MS, seeks a call center pharmacy support specialist to enter prescription orders accurately and provide responsive customer service.

You will document patient information in TherigySTM and assist with billing and shipping selections for orders, while resolving issues to maintain satisfaction. Preferred candidates have pharmacy technician experience or certification and up to 12 months of related work, with strong data entry and communication skills in a

Qualifications

• Accurate data entry of prescriptions and patient information.
• Customer service experience in a call center environment preferred.
• Pharmacy technician certification or related training preferred.
• Experience documenting patient information in TherigySTM and resolving issues.

Responsibilities

• Enter medication orders accurately and route calls to appropriate staff.
• Assist with billing/shipping method selections for orders.
• Provide customer service coverage for incoming calls and resolve issues.
• Document patient-reported information in TherigySTM.
• Support orientation and training of new employees.

Skills

Data entry

Customer service

Phone support

Team training

Education

High School Diploma or GED

Tools

TherigySTM

Job description

Job Summary:Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.Job Duties:Responsible for accurate data entry of incoming prescriptions, if requiredResponsible for accurate selecting billing and shipping methods for incoming patient ordersCustomer service coverage for incoming calls and directing incoming calls to appropriate staff as neededDocument patient reported information into TherigySTMProvides resolution to customer service issues to ensure member satisfactionWork with members to provide resolution to payment related issues on accounts/ordersMaintain and keep reasonable production as determined by supervisorMay assist in orienting and training new employeesResponsible for completing all mandatory and regulatory training programsPerform other duties as assignedEducational Requirements:Minimum: High School Diploma or GEDPreferred: Pharmacy technician or related certificationExperience:Experience in a customer service-related fieldPreferred: 6-12 months experience as a pharmacy technician