Patient Services Supervisor: Front Desk & Access Leader

Midwest Physicians Administrative Services, LLC dba Duly Health and Care; Lisle (IL); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Health benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off (40 hours)

Parental leave and adoption/surrogacy

Job summary

Duly Health and Care in Lisle is seeking a Patient Service Supervisor to oversee front desk operations, ensuring exceptional customer service, efficient workflows, and HIPAA compliance. You will lead the Patient Service Representatives, guide daily activities, and align goals with quality care and patient experience.

Responsibilities include coaching, scheduling, staffing, reviewing performance dashboards, ensuring EPIC documentation, and resolving billing issues.

Qualifications

• Minimum 3 years of experience in a medical office or clinical setting.
• At least 1 year of supervisory or team lead experience preferred.
• Experience in patient access, scheduling, or front desk operations required.

Responsibilities

• Oversee front desk operations to ensure exceptional customer service and compliant workflows.
• Coach and guide Patient Service Representatives; support daily activity and performance goals.
• Monitor performance metrics, optimize scheduling, and ensure timely EPIC documentation and accurate patient data.
• Serve as escalation point for complex patient concerns and billing issues.

Skills

Leadership

Customer service

Coaching

Communication

Problem solving

Education

Associate's or Bachelor's degree in Healthcare Administration/Business

Tools

EPIC EMR

Multi-line phone systems

Job description

Duly Health and Care in Lisle is seeking a Patient Service Supervisor to oversee front desk operations, ensuring exceptional customer service, efficient workflows, and HIPAA compliance. You will lead the Patient Service Representatives, guide daily activities, and align goals with quality care and patient experience.

Responsibilities include coaching, scheduling, staffing, reviewing performance dashboards, ensuring EPIC documentation, and resolving billing issues.