Patient Services Supervisor: Lead Front Desk & Care Access

Duly Health and Care; Lisle (IL); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Mental health benefit at no cost

401(k) retirement match

Tuition reimbursement of $5,250 per yr

40 hours paid volunteer time off

Parental leave up to 12 weeks (with条件)

Job summary

Duly Health and Care in Lisle, IL is seeking a Patient Services Supervisor to oversee front desk operations, ensure exceptional patient service, and maintain compliance with organizational standards. You will guide a Patient Service Representative, drive performance improvements, and align daily activities with care quality goals.

The role requires a minimum of 3 years in a medical office, plus at least 1 year of supervision.

Qualifications

• Minimum 3 years of experience in a medical office or clinical setting.
• At least 1 year of supervisory or team lead experience is strongly preferred.
• Experience in patient access, scheduling, or front desk operations required.

Responsibilities

• Supervise Patient Service Representatives, providing coaching and training.
• Manage scheduling workflows and staffing coverage across all shifts.
• Monitor performance dashboards and drive improvements.
• Ensure accurate EPIC documentation and patient data entry.
• Lead daily/weekly team huddles and coordinate with clinical staff.
• Escalate patient concerns and billing issues as needed.

Skills

Leadership

Customer service

Coaching

Education

High School diploma or equivalent

Associate’s or Bachelor’s degree in Healthcare Administration or related field preferred

Tools

EPIC EMR

Microsoft Office Suite

Job description

Duly Health and Care in Lisle, IL is seeking a Patient Services Supervisor to oversee front desk operations, ensure exceptional patient service, and maintain compliance with organizational standards. You will guide a Patient Service Representative, drive performance improvements, and align daily activities with care quality goals.

The role requires a minimum of 3 years in a medical office, plus at least 1 year of supervision.