Patient Services Supervisor: Front Desk & Access Lead

Friendsofkerhonkson; Joliet (IL); On-site; USD 58,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Mental health benefit

Life and disability insurance

Tuition reimbursement

401(k) match

Volunteer time off

Parental leave

Job summary

Duly Health and Care in Joliet, IL seeks a Patient Service Supervisor to lead front desk operations, improve patient access, and ensure service excellence across the clinic.

The role supervises Patient Service Representatives, drives performance metrics, and collaborates with clinical teams to align scheduling, demographics, and insurance verification with HIPAA standards. A strong customer-service orientation is essential.

Qualifications

• Minimum 3 years of experience in a medical office or clinical setting.
• At least 1 year of supervisory or team lead experience preferred.
• Experience in patient access, scheduling, or front desk operations required.

Responsibilities

• Oversee front desk operations to ensure exceptional customer service and efficient workflows.
• Lead Patient Service Representatives with coaching, training, and clear expectations.
• Monitor performance metrics and drive continuous improvements.
• Ensure HIPAA compliance and accurate EPIC documentation.
• Coordinate staffing and scheduling to optimize patient access.

Skills

Leadership

Customer service

Analytical mindset

Scheduling

Front desk operations

HIPAA knowledge

Microsoft Office

Education

High School diploma

Associate or bachelor’s degree preferred

Tools

EPIC EMR

Microsoft Office

Job description

Duly Health and Care in Joliet, IL seeks a Patient Service Supervisor to lead front desk operations, improve patient access, and ensure service excellence across the clinic.

The role supervises Patient Service Representatives, drives performance metrics, and collaborates with clinical teams to align scheduling, demographics, and insurance verification with HIPAA standards. A strong customer-service orientation is essential.