Patient Services Specialist: Welcoming Front Desk Leader

Mindful Therapy Group

Seattle (WA)

On-site

USD 25,000 - 36,000

Full time

3 days ago

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Benefits offered by this job

75% health/dental/vision coverage

15 PTO days annually

6 paid holidays per year

Professional development training and

Job summary

Mindful Therapy Group is seeking a Patient Services Specialist in Seattle to support daily clinic operations, scheduling, and client communications. This fast-paced role emphasizes empathy, accuracy, and HIPAA compliance as you help clients and providers navigate appointments and portals.

Ideal candidates have at least 2 years in customer service or administrative roles, are organized, and available Tuesday through Saturday.

Qualifications

2+ years of customer service, administrative support, hospitality, or related experience preferred.
Strong written and verbal communication skills.
High School Diploma or GED required.

Responsibilities

Partner with the Office Manager to set goals, manage outcomes, and follow through on tasks.
Provide warm, professional client interactions via phone, email, and in person.
Check-in procedures to verify demographics, collect balances, and schedule appointments.
Handle high volumes of emails and provider chats while protecting client privacy (HIPAA).
Develop expertise in provider support, including communications and intake procedures.
Deliver exceptional customer service and respond to inquiries promptly.
Schedule new and returning clients to maximize provider utilization.
Assist clients/providers with portal and telehealth tech support.
Maintain HIPAA compliance and secure PHI at all times.
Address client concerns and escalate when needed.
Identify process improvements and communicate recommendations.
Maintain a professional, organized office and assist with facility needs.