Patient Services Specialist - Front Desk

Mindful Support Services; Seattle (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health coverage

PTO days

Holidays pay

Professional development

Job summary

Mindful Therapy Group is hiring a Patient Services Specialist in Seattle to support daily office operations through scheduling, customer service, and administrative coordination. You will help ensure a smooth clinic experience for clients and providers, and assist with outreach to grow provider utilization.

The role emphasizes organized, people-oriented individuals who can grow into increased responsibilities and career advancement within the organization.

Qualifications

• 2+ years of customer service, administrative support, hospitality, or related experience.
• Strong written and verbal communication, professional demeanor.
• Excellent attention to detail with multiple priorities.
• Flexible weekday availability including weekends.

Responsibilities

• Partner with the Office Manager to set goals, manage outcomes, and follow through on tasks.
• Create a warm, welcoming experience for clients through active listening and professionalism.
• Follow check-in procedures to capture demographic data, collect balances due, and schedule future appointments.
• Handle high volumes of emails and chats, coordinate care while protecting PHI under HIPAA.
• Develop expertise in provider support, communications, schedule management, and intake procedures.
• Deliver exceptional service by phone, email, and in person, responding promptly to inquiries.
• Assist with scheduling new and returning clients to maximize provider utilization.
• Provide tech help for patient portal and telehealth platform.
• Maintain HIPAA compliance and protect PHI at all times.
• Address client concerns, escalate when needed, and suggest process improvements.
• Maintain a professional, organized office environment and represent the organization positively.

Skills

Customer service

Administrative support

Hospitality

Communication

Organization

Education

High School Diploma or GED

Job description

Mindful Therapy Group is hiring a Patient Services Specialist in Seattle to support daily office operations through scheduling, customer service, and administrative coordination. You will help ensure a smooth clinic experience for clients and providers, and assist with outreach to grow provider utilization.

The role emphasizes organized, people-oriented individuals who can grow into increased responsibilities and career advancement within the organization.