Front Desk Receptionist - Downtown Spokane

Mindful Therapy Group; Spokane (WA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health, dental, vision insurance

15 PTO days accrued annually

6 paid holidays per year

401k matching

Life Insurance

Professional development training

Job summary

Mindful Therapy Group in Spokane, WA is seeking a full-time front desk administrator to provide outstanding customer service and keep the office running smoothly. You will greet clients, manage appointments, and support providers with administrative tasks.

The role features rotating shifts Monday-Saturday, $18.00 per hour, and a benefits package including health, dental, and vision insurance, PTO, holidays, 401(k) matching, and life insurance. Hospitality experience is welcome.

Qualifications

• Strong work ethic and ownership of your role.
• Willingness to work through difficult interactions in mental health office setting.
• Ability to multi-task and prioritize.
• Professional written and verbal communication with clients and providers.
• Motivation to receive feedback and continually grow.
• Flexibility for full time hours during the time we are open.

Responsibilities

• Providing excellent customer service over the phone, in person, and via email.
• Creating a warm and welcoming atmosphere for clients.
• Managing the front desk by helping clients prepare for their visits.
• Scheduling client appointments.
• Supporting mental health providers with administrative requests.
• Client insurance benefits verification

Skills

Customer service

Multi-tasking

Communication

Administrative support

Tools

MS Office

Job description

Job Type:

Full-time, rotating shift times Monday - Saturday

Salary:

$18.00 per hour

Are you looking to work in a fast-paced, supportive environment? Have you been trying to find a role that challenges you and helps you build applicable skills to use in your career? If you have customer service skills and a passion for learning, you’ve come to the right place! Candidates with restaurant and hospitality backgrounds are encouraged to apply.

About the Company

Mindful Therapy Group is a company dedicated to empowering therapists, psychologists and nurse practitioners to dive into private practice, without doing all of the leg work that comes with it. We provide high-quality billing, marketing, and administrative services to independent mental health care providers. Since opening in 2011, we have partnered with over 2,500 providers throughout our 25+ locations, and we are continuing to grow!

About the role

This role is responsible for providing great customer service by completing the day-to-day administrative tasks that keep business running smoothly. Motivated and talented employees will be provided leadership training and advancement opportunities. Please read listing fully for schedule requirements.

Primary responsibilities

• Providing excellent customer service over the phone, in person, and via email
• Creating a warm and welcoming atmosphere for clients
• Managing the front desk by helping clients prepare for their visits
• Scheduling client appointments
• Supporting mental health providers with administrative requests
• Client insurance benefits verification

What you’ll need to be successful

• Strong work ethic and ownership of your role
• Willingness to work through difficult interactions in mental health office setting
• Ability to multi-task and prioritize
• Professional written and verbal communication with clients and providers
• Motivation to receive feedback and continually grow
• Flexibility for full time hours during the time we are open
• Business hours are: Monday -Friday 7am-8pm; Saturday 8am-4pm.

We provide our full-time employees with:

• 75% coverage of health, dental, and vision insurance
• 15 PTO days accrued annually
• 6 paid holidays per year
• 401k matching
• Life Insurance

• Professional development training and opportunities for advancement

We are an equal opportunity employer with a progressive workplace based on teamwork, integrity, and customer service. We are committed to cultivating the long-term professional potential of our team. Applicants from all fields are encouraged to apply. Background check required. Come join a strong team making an impact in the service world of mental health!

It is a conflict of interest for an employee of Mindful Support Services to be a current client of Mindful Therapy Group. We request that individuals who are receiving clinical services at Mindful Therapy Group wait until their care is discontinued before beginning employment.

Job Type:

Full-time, rotating shift times, Monday - Saturday

Salary:

$18.00 per hour