Patient Services Specialist: Warm Registration & Billing

Patient First; Baltimore (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan (with employer

Paid Annual Leave

Volunteer Time Off

Bereavement Leave

Overtime Pay

Holiday Pay

Job summary

Patient First is seeking a front desk/clerical professional to support patient registration, billing inquiries, and front-office operations at a Maryland center. You will assist patients via kiosk, verify data, manage cash, and coordinate with clinicians to ensure smooth patient flow.

The role emphasizes excellent customer service, accurate data entry, and ability to multitask across multiple tasks in a fast-paced environment.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours at a time.
• Ability to lift up to 25 pounds.
• Excellent communication skills.
• Ability to multitask and prioritize.
• Willing to work at any center if needed.

Responsibilities

• Assist patients via kiosk before registration.
• Escort patients requiring emergency assistance to treatment area.
• Handle physician and nurse requests promptly.
• Explain billing policies to patients as needed.
• Register patients accurately with excellent customer service.
• Verify patient demographic, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements.
• Refer billing questions to appropriate parties.
• Process payments and issue receipts.
• Discharge patients and process incurred charges.
• Complete cash management duties at end of shift.
• Distribute correspondence and file medical documents.
• Complete checklists and shift tasks.
• Answer incoming calls and relay messages.
• Assist with other duties as directed.
• Demonstrate proficiency with the electronic medical record system.
• Receive and stock supplies.
• Maintain front office area and perform maintenance tasks.
• Verify daily reports at end of day.
• Attend staff meetings.
• Be available to assist as needed.

Skills

Basic typing

Clerical experience

High school diploma

Education

High school diploma or equivalent

Tools

EMR system

Job description

Patient First is seeking a front desk/clerical professional to support patient registration, billing inquiries, and front-office operations at a Maryland center. You will assist patients via kiosk, verify data, manage cash, and coordinate with clinicians to ensure smooth patient flow.

The role emphasizes excellent customer service, accurate data entry, and ability to multitask across multiple tasks in a fast-paced environment.