Patient Services Specialist: Front Desk & Billing

Patient First; Carytown (MO); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

401(k) with employer match

Paid annual leave

Volunteer time off

Job summary

Patient First is seeking a front desk/clerical professional to support patient flow and billing processes at our Missouri center. You will assist with kiosks, register patients, and respond to billing questions while providing compassionate customer service.

Responsibilities include verifying demographic and insurance information, handling payments, and maintaining front office operations. Strong typing and communication skills are essential, with a willingness to work at multiple centers as

Qualifications

• Must be 18 years or older.
• Basic typing skills.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent communication skills (written and verbal).
• Ability to prioritize and multitask.

Responsibilities

• Assisting patients using the kiosk prior to registration.
• Escorting patients to the treatment area for registration and evaluation.
• Respectfully handling Physician and Nurse requests.
• Communicating billing policies and insurable/non-insurable charges.
• Registering patients expediently with excellent customer service.
• Verifying patient demographics, health, pharmacy, and insurance data.
• Answering billing and insurance questions with itemized statements as requested.
• Referencing billing questions to appropriate parties as needed.
• Collecting money and issuing receipts for visits and services.
• Discharging patients and processing incurred charges.
• Completing cash handling duties at shift end.
• Handling correspondence and filing/scanning medical documents.
• Answering calls and distributing messages promptly.
• Assisting with other duties as directed.
• Maintaining an efficient EMR system understanding.
• Receiving, moving, stocking supplies, and maintaining front office area.
• Verifying daily reports and attending staff meetings.

Skills

Typing (basic)

Excellent communication

Multitasking

Customer service

Education

HS diploma or equivalent

Job description

Patient First is seeking a front desk/clerical professional to support patient flow and billing processes at our Missouri center. You will assist with kiosks, register patients, and respond to billing questions while providing compassionate customer service.

Responsibilities include verifying demographic and insurance information, handling payments, and maintaining front office operations. Strong typing and communication skills are essential, with a willingness to work at multiple centers as