Patient Services Specialist - University

OrthoCarolina; University (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina is seeking a Patient Services Specialist for our University location. This on-site role will greet patients, prepare forms, and enter patient data into EPIC to ensure timely claims processing.

You will handle calls, schedule appointments, and assist with cashier duties including posting charges and collecting co-pays or balances. Ideal candidates have a high school diploma (or higher) and at least one year in a medical clinic setting.

Qualifications

• Excellent customer service skills.
• Working knowledge of EPIC/EMR is a plus.
• Familiarity with medical terminology.

Responsibilities

• Greet patients and prepare forms.
• Enter patient information into EPIC for claims processing.
• Answer calls, schedule appointments, and assist cashier duties including posting charges and collecting payments.
• Handle release of medical information and FMLA/disability forms as requested.

Skills

Customer service

EPIC/EMR knowledge

Medical terminology

Education

High school diploma or equivalent

Associate or Bachelor's degree

Job description

Under general supervision and according to prescribed procedures, greets patients, prepares forms, collects, verifies and enters patient information into Centricity necessary for the timely and accurate processing of patient claims. Prepares paper work necessary for the patient visit. Answers incoming phone calls and directs calls, makes appointments, performs cashier duties as directed by the Practice Manager to include posting of charges, collection of co-payments/co-insurance and balances due. Follows process for release of medical information and FMLA/disability forms completion as requested.

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us

We are currently searching for a Patient Services Specialist to work with our OrthoCarolina team at our University location. The Patient Services Specialist greets patients, prepares forms, collects, verifies and enters patient information into EPIC necessary for the timely and accurate processing of patient claims.

Essential Functions

• Prepares paperwork necessary for the patient visit.
• Answers incoming phone calls and directs calls, makes appointments, performs Cashier duties as directed including posting of charges, Collection of co-payments/co-insurance and balances due.
• Follows the process for release of medical information and FMLA/disability forms completion as requested.

Skills and Abilities

• Excellent customer service skills
• Working knowledge of insurance Epic/EMR background a plus
• Medical terminology

Qualifications

• High school graduate and/or associate or bachelor's degree
• Prefer minimum of one year experience in medical clinic setting.

Employee Type Regular Qualifications Skills Health Care, Health Insurance Portability & Accountability Act (HIPAA), Medical Records Management, Medical Terminology, Patient Care, Patient Charting, Patient Education, Patient Information Education Certifications Language Work Experience Our growth is creating great opportunities! As our organization continues to grow we're opening new opportunities for talented people like you.