Customer Support Service II

OrthoCarolina; United States; Hybrid; USD 42,000 - 56,000; Full time

Job summary

OrthoCarolina is seeking a Customer Service Specialist for the Business Office in Charlotte. This hybrid role involves handling patient account inquiries and supporting billing operations across locations.

Responsibilities include processing electronic insurance claims, generating reports, handling secondary payer claims, and posting credit card payments to patient accounts. A healthcare or medical billing background is preferred.

Qualifications

• Experience in health care or medical billing.
• Experience processing electronic insurance claims and generating claim reports.
• Experience processing insurance claims for secondary payers and posting payments to patient accounts.

Responsibilities

• Process electronic insurance claims and analyze custom claims reports.
• Process claims for secondary payers and post credit card transactions to patient accounts.

Skills

Customer Service

Healthcare Experience

Time Management

Claims Processing

Credit Card Processing

Language

Work Experience

Education Certifications

Customer Service Experience

Healthcare Billing

Job description

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us We are currently searching for a Customer Service Specialist to join our team in our OrthoCarolina Business Office in Charlotte. This position is a hybrid schedule with rotating days in the office depending on department needs.

The Customer Service Representative is responsible for courteously answering and routing business office patient account phone calls to the appropriate individuals within the company. They assist patients with their account questions and any questions pertaining to the OrthoCarolina business office.

Essential Functions:

• Processing electronic insurance claims, along with generating and analyzing custom claims reports.
• Responsible for the processing of insurance claims for secondary payers and processing credit card transactions and posting them to patient accounts.

Skills and Abilities:

• Health care and/or medical billing experience.
• Experience in processing electronic insurance claims, along with generating and analyzing claim reports.
• Experience processing insurance claims for secondary payers; as well as processing credit card transactions and posting them to patient accounts.
• Experience with high volume call environment (100 calls per day).

Employee Type Regular

Qualifications Skills

• Claims Analytics
• Claims Processing
• Credit Card Processing
• Customer Service
• Insurance Claims Processing
• Patient Account Management
• Technical Support
• Time Management
• Education Certifications
• Language
• Work Experience
• Customer Service Experience
• Healthcare Experience

Our growth is creating great opportunities! As our organization continues to grow we're opening new opportunities for talented people like you.